ITSM Based Server Monitoring System

Abstract

Resource availability is one of the most important factors and requirements in the Business-Critical application. Technologies are required to increase the availability of the server and Business-Critical applications to deal with new services. This project proposed a more flexible scheme using ITSM lead to an efficient solution for Server Monitoring 24 by 7. The ITIL (IT Infrastructure Library) publishes guidelines provided on how to design, manage, IT support services. ITIL is the most wider used & recognized IT Service management ITSM framework. ITSM lays down the best practices that need to be implemented at the time-of-service support, such as IM (Incident Management) And PM (problem Management). ITIL holds a wide list of guidelines and process metrics. Servers being the core position of every business-critical application, this project showcases how to monitor servers through Agentless (WMI). We have use WMI (Windows Management Instrumentation) protocol to monitor the server resources such as CPU, Memory, Status and to collect the data, processes which can increase server availability, efficiency. The project outcome proved that successful integration to ITSM and server monitoring.